KindredMind Voice™
A real conversation on the phone they already use.
- It answers when they call, and it calls them on a schedule the family sets.
- A cell phone, a kitchen landline, or a big button photo phone. Nothing new goes in the room.
Dementia caregiver resources
People living in your residence may call their families often. Many of those calls go to voicemail.
By KindredMind
April 2026
People living in your residence may call their families often. Many of those calls go to voicemail. Contact hello@kindredmind.care
KindredMind can provide a dedicated number for supported calls and answer in a caregiver-approved voice using family-provided context. Families choose the voice: a loved one's own voice, or a warm friendly voice that still knows their world. Supported calls can be answered while the service is active. Every family informed. No work added for your staff.
No installation. No changes to your phone system. Families set it up themselves.
Smaller residences can sign up directly using the program below.
Multi-location operators, regional chains, and larger institutional partners: let's talk. For residences with more than approximately 100 beds across one location, or operators with multiple locations, a custom program with terms reflecting your scale is the right starting point.
What Experts Say
"Rather than positioning technology as a replacement for human connection, the platform is designed to reduce caregiver stress while still honoring the emotional needs of the person living with dementia."
Jeanette Yates
Caregiver Advocate & Care Tech Guide, featured in AARP
Reviewed KindredMind on the Care Tech Guide's Trusted Care Technology framework
Ease of Use
Privacy & Transparency
Caregiver Experience
As Featured In
Alzheimer's Speakswith Lori La BeyNorth America's longest-running dementia podcast
The Caregivers' Living Roomby Donna ThomsonInternational caregiver author and advocate
DementiaMapTrusted dementia caregiver resource directory
The Self Caregiverby Jeanette YatesTrusted care technology resource for family caregivers
Dementia Decodedwith Jennifer FinkCaregiving strategy for dementia family caregivers
AgeTech JournalTechnology solutions for aging and caregiving
See it in action
The Voice
Hear the call your loved one would get.
A real, unscripted conversation
Press play, or just read along. This is a full two-way call in a caregiver's voice, with the companion running the same calm, steady, patient manner it uses for every family. Not a script. Not a recording read aloud. The conversation the way your loved one would actually live it.
Companion
Hi, mom. It's so good to hear from you. How are you feeling today?
Caller
I am feeling very good today. Thank you. When are you coming to see me?
Companion
I am coming today at 5PM after dinner. I cannot wait to see you.
Caller
And how are the kids?
A consenting volunteer, not a real call with a loved one. We never store call audio, not for marketing, not for training. You get a written summary; the voice itself is gone the moment the call ends.
This call runs about two minutes because that is the target set for it. You choose that length, it's optional, or leave it at our default settings.
The companion sounds calmer here than Kirstin does in the samples below, and that’s on purpose. The samples below are the raw voice itself, the match. What your loved one actually hears is that same voice running through the companion, which shapes every call to be calm, unhurried, and steady: a gentle pace, one thought at a time, the patience to wait rather than finish a sentence. Same voice, shaped for the call your loved one makes. You control the pace and the length. See the 25 standards
And yes, it sounds like you.
The same line, as your voice deepens. Day one gives you your Initial Voice, already recognizably you. A few short sessions later it settles into the Refined Voice your loved one hears every day, shown here beside Kirstin's real voice.
Day one · Initial Voice
No credit card to hear it.
Settled · Refined Voice, what her mom hears
Included with your plan.
For comparison, Kirstin's real voice
Kirstin Thomas, KindredMind co-founder, beside the voice her own mom hears every day. It keeps getting closer the more you add.
Not every family wants to record their own voice. That is completely fine.
Families can choose a warm friendly voice that still knows their loved one's world: their routines, their stories, the reassurances that help. The family-provided context is the same. For families hesitant about the voice-recording step, this is a natural starting point, and responses to a consistent, caring voice vary by resident and circumstance.
KindredMind also reaches out, with gentle check-in calls and reminders on a schedule the family sets. For residents who choose it, this means another source of familiar contact during hours when anxiety or a need for reassurance may increase.
The hours between
Two thirds of people living with Alzheimer's disease show repetitive behaviours. A 2023 systematic review across ten studies put the pooled figure at 66.3 percent. Repeated questions and repeated calls are among the most common forms.
Family contact helps, and the help is short lived. In a study of thirty residents in dementia special care units, agitation fell significantly during a family visit and returned to baseline within thirty minutes of the visit ending.
That is the gap. No family can fill it from a distance and no schedule can staff it. It is the hours between contact, and it is where KindredMind sits.
Three ways it reaches a resident
Your building is not one cohort. Residents sit at every point from early memory changes through to advanced dementia, in the same hallway on the same afternoon. KindredMind covers the range rather than one end of it.
KindredMind Presence™
A companion on a tablet, in the room where they spend their day.
- A face they can see as well as a voice they can hear, for conversation whenever they want it.
- Not a video call. Nobody has to be free for it to happen.
KindredMind Reminders™
The day holds together, without needing a conversation.
- A short, kind reminder by call or text for medicine, meals, appointments, and the visits they are looking forward to.
- It says the one thing, and goes.
| Early memory changes | Dementia support | |
|---|---|---|
| A warm friendly voice or face | Yes | Yes |
| A voice or face they know | Not offered | Yes, with that person's own permission |
A voice or face they know is part of dementia support only. It is added only after that person records their own permission, in their own voice. A resident on the early path is never offered one.
How it works for your facility
How it works, for your facility
Each enrolled resident receives a dedicated KindredMind number. When they call, they hear their family member's voice. Your staff are not involved in setup, calls, or ongoing management. The entire system operates between the family and KindredMind.
01
Families set it up. You don't.
Each family completes their own KindredMind onboarding: voice recording, history, and intake, directly with us. No IT work. No facility infrastructure changes. No staff training required.
02
Your residents get a dedicated number.
Each enrolled resident receives a personal KindredMind number, which the family shares with them however they choose. When they call that number, they hear their family member's voice. Available 24 hours a day, including nights and weekends.
03
Your team sees the difference.
Enrolled residents can use KindredMind for supported calls. Families receive call summaries. Your staff can focus on hands-on care. You receive a facility summary report if you choose to participate as a formal partner.
Two ways to partner
Two ways to partner
Referral Partnership
Best for facilities that want to make KindredMind available to families without formal commitment.
- Your facility receives a co-branded family resource card to place in welcome packages and common areas
- Your care workers can join the Advocate Program individually and earn referral income
- No facility-level agreement, no cost, no commitment
Submit the inquiry form below and we will send your co-branded resource materials within 48 hours.
Formal Partnership
Formal Facility Partnership
Best for facilities that want to formally integrate KindredMind into their family engagement program.
- Facility-branded onboarding materials for new resident families
- Monthly facility-level summary report (aggregate, anonymized: call volume patterns, resident engagement, family satisfaction signal)
- Staff advocate program coordinated at the facility level
- Recognition in KindredMind's partner directory (post-launch)
- Direct partnership contact and priority support
Submit the inquiry form below. We will schedule a 30-minute call to learn about your residents and families before proposing anything.
* Formal partnership terms are provided in writing before any commitment. No fees to facilities. KindredMind's revenue comes from family subscriptions only.
The clinical basis
The clinical basis
Based on peer-reviewed dementia care research, Alzheimer Society of Canada guidelines, and UCSF Memory and Aging Center published guidance.
Separation anxiety in dementia is well-documented. Residents experiencing it are not confused: they are responding appropriately to a real need, the reassurance of a familiar presence. The correct clinical response, per the Validation Method and Alzheimer Society of Canada guidelines, is warmth, patience, and the sound of a familiar voice.
Simulated Presence Therapy, providing comfort through recordings of a loved one's voice, has been studied since the 1990s as an evidence-based response to dementia separation anxiety. KindredMind advances that framework: rather than a static recording, the resident receives a responsive presence in their caregiver's voice, shaped by everything the family knows about them.
For facilities, this means a clinically grounded approach that complements your existing person-centered care model. Not a workaround, not a gimmick, but a tool built on the same therapeutic foundation your staff are already trained in.
Alzheimer Society of Canada · UCSF Memory and Aging Center · peer-reviewed dementia caregiving research · 2024 RCT: PubMed 38646703
Where we have been
Kirstin Thomas has talked about this work with the people who have spent their careers in it.
BrainStorm by UsAgainstAlzheimer's
with Meryl Comer
Dementia Decoded
with Jennifer Fink
The Truth, Lies and Alzheimer's Podcast
The Truth, Lies and Alzheimer's Podcast
with Lisa Skinner
From Guilt to Good
with Jeanette Yates
Alzheimer's Speaks
with Lori La Bey
Why we built this
Why we built this
0:54
Kirstin Thomas built KindredMind for her mom Sharon, who lives with Alzheimer’s and vascular dementia in a care facility in Ontario. Watch Kirstin's 54-second story to understand the family-side experience your residents and their families are navigating every day.
→ Request a partnership call"She just needed to hear my voice. I built this so she always does, even when I can't get to the phone."
Kirstin Thomas, co-founder of KindredMind
Common questions from facility administrators
Common questions from facility administrators
Does this require any changes to our facility's phone system or IT infrastructure?How does consent work for the caregiver's voice?Does participation require a facility-level agreement?What data does KindredMind collect, and what does the facility receive?Is KindredMind appropriate for all dementia stages?Our facility is in the United States or outside Canada. Can we still partner?
No. KindredMind assigns each resident a standard 10-digit phone number that families share with their loved one directly. There is no integration with your facility's phone system, no hardware, and no IT involvement required.
It is the family caregiver's own voice, provided and authorized by them, never the resident's. And families who would rather not use a recorded voice at all can choose a warm friendly voice instead, which needs no recording. The family caregiver completes KindredMind's consent and onboarding process independently. Facilities are not involved in consent or setup.
Not for a Referral Partnership. If you are interested in a Formal Facility Partnership, we provide a simple written terms document before anything is formalized. No fees. No commitment until you are ready.
KindredMind collects conversation data between residents and their KindredMind number to generate family-facing summaries. All call transcripts are encrypted with AES-256 before being stored and automatically deleted after 90 days. Caller phone numbers are also encrypted at rest. We never collect a resident's full legal name or date of birth; only their preferred name and personal context. Facilities receive only aggregate, anonymized summary data if they opt into the Formal Partnership reporting feature. No individual conversation content is shared with facilities.
KindredMind works best for residents in mild-to-moderate stages who still initiate calls independently. Families who enroll complete an intake form that helps KindredMind calibrate responses appropriately. We work with families to assess fit before they commit.
Yes. The program is open to facilities in Canada, the United States, and internationally. Reach out via the form below and we will confirm availability in your region.
Get in touch
Get in touch
Whether you are exploring informally or ready to discuss a formal partnership, start here. We will follow up within one business day.
Select your partnership interest Referral Partnership (co-branded materials, no commitment) Formal Facility Partnership (integration, reporting, staff program) Just exploring, send me information
Please fill in all required fields above.
Other ways to partner with KindredMind
Partner with KindredMind · No fees to facilities · Families set it up themselves