Your care workers are trained to provide hands-on care. But a significant portion of every shift is spent managing the emotional fallout from unanswered family calls: redirecting distressed residents, fielding questions from families who could not reach their loved one, and absorbing the secondary stress that comes from watching someone they care about spiral into anxiety.
The resident is not distressed because something is wrong. They are distressed because the person who means safety to them did not answer. That is not a care failure. It is a communication gap. And it compounds: one unanswered call leads to two more, then four, then a resident who cannot settle for the rest of the morning.
KindredMind closes that gap at the source. The family caregiver's voice answers the call. The resident hears the voice that means safety. The anxiety resolves. Your staff can focus on the care only they can give.
Many families whose loved ones are in residential care are also working through the experience of a dementia parent calling to come home from a facility. Understanding the emotional reality on both sides of that call shapes how KindredMind handles each conversation.
For PSWs, CNAs, and memory care aides interested in referring families as individuals rather than through a facility partnership, we also have a program for people working in dementia care facilities who want to support the families they serve.
