FOR MEMORY CARE HOMES · LTC OPERATORS · RESIDENTIAL CARE FACILITIES
KindredMind gives each resident a dedicated number that answers in their family caregiver's cloned voice, with patience, warmth, and everything their family told us they need to hear. Every call answered. Every family informed. Zero burden on your staff.
No installation. No changes to your phone system. Families set it up themselves.
What your staff absorbs every shift
Your care workers are trained to provide hands-on care. But a significant portion of every shift is spent managing the emotional fallout from unanswered family calls: redirecting distressed residents, fielding questions from families who could not reach their loved one, and absorbing the secondary stress that comes from watching someone they care about spiral into anxiety.
The resident is not distressed because something is wrong. They are distressed because the person who means safety to them did not answer. That is not a care failure. It is a communication gap. And it compounds: one unanswered call leads to two more, then four, then a resident who cannot settle for the rest of the morning.
KindredMind closes that gap at the source. The family caregiver's cloned voice answers the call. The resident hears the voice that means safety. The anxiety resolves. Your staff can focus on the care only they can give.
How it works for your facility
Each enrolled resident receives a dedicated KindredMind number. When they call, they hear their family member's voice. Your staff are not involved in setup, calls, or ongoing management. The entire system operates between the family and KindredMind.
01
Families set it up. You don't.
Each family completes their own KindredMind onboarding: voice recording, history, and intake, directly with us. No IT work. No facility infrastructure changes. No staff training required.
02
Your residents get a dedicated number.
Each enrolled resident receives a personal KindredMind number, which the family shares with them however they choose. When they call that number, they hear their family member's voice. Available 24 hours a day, including nights and weekends.
03
Your team sees the difference.
Enrolled residents make fewer distressed escalations. Families report feeling more connected. Your staff spend less time on emotional redirection and more time on hands-on care. You receive a facility summary report if you choose to participate as a formal partner.
Two ways to partner
Referral Partnership
Best for facilities that want to make KindredMind available to families without formal commitment.
Submit the inquiry form below and we will send your co-branded resource materials within 48 hours.
Formal Facility Partnership
Best for facilities that want to formally integrate KindredMind into their family engagement program.
Submit the inquiry form below. We will schedule a 30-minute call to learn about your residents and families before proposing anything.
* Formal partnership terms are provided in writing before any commitment. No fees to facilities. KindredMind's revenue comes from family subscriptions only.
The clinical basis
Based on peer-reviewed dementia care research, Alzheimer Society of Canada guidelines, and UCSF Memory and Aging Center published guidance.
Separation anxiety in dementia is well-documented. Residents experiencing it are not confused: they are responding appropriately to a real need, the reassurance of a familiar presence. The correct clinical response, per Validation Therapy and Alzheimer Society of Canada guidelines, is warmth, patience, and the sound of a familiar voice.
Simulated Presence Therapy, providing comfort through recordings of a loved one's voice, has been studied since the 1990s as an evidence-based response to dementia separation anxiety. KindredMind advances that framework: rather than a static recording, the resident receives a responsive presence in their caregiver's cloned voice, shaped by everything the family knows about them.
For facilities, this means a clinically grounded approach that complements your existing person-centred care model. Not a workaround, not a gimmick, but a tool built on the same therapeutic foundation your staff are already trained in.
Alzheimer Society of Canada · UCSF Memory and Aging Center · peer-reviewed dementia caregiving research · 2024 RCT: PubMed 38646803
Why we built this
KindredMind was built by Kirstin Thomas, co-founder, who is also the primary caregiver for her mother Sharon, who lives with frontotemporal dementia in a memory care home in Ontario.
Kirstin visits almost every day. But the calls she could not answer, the 7am calls, the calls during school drop-off, the calls during meetings, were the ones that stayed with her. Sharon did not need help. She needed to hear her daughter's voice.
KindredMind exists so she always does. It was designed for families like Kirstin's, in homes like Sharon's.
"She just needed to hear my voice. I built this so she always does, even when I can't get to the phone."
Kirstin Thomas, co-founder of KindredMind
Common questions from facility administrators
No. KindredMind assigns each resident a standard 10-digit phone number that families share with their loved one directly. There is no integration with your facility's phone system, no hardware, and no IT involvement required.
Consent is given by the family caregiver. It is their voice being cloned, not the resident's. The family caregiver completes KindredMind's consent and onboarding process independently. Facilities are not involved in consent or setup.
Not for a Referral Partnership. If you are interested in a Formal Facility Partnership, we provide a simple written terms document before anything is formalized. No fees. No commitment until you are ready.
KindredMind collects conversation data between residents and their KindredMind number to improve response quality and generate family-facing summaries. Facilities receive only aggregate, anonymized summary data if they opt into the Formal Partnership reporting feature. No individual conversation content is shared with facilities.
KindredMind works best for residents in mild-to-moderate stages who still initiate calls independently. Families who enroll complete an intake form that helps KindredMind calibrate responses appropriately. We work with families to assess fit before they commit.
Yes. The program is open to facilities in Canada, the United States, and internationally. Reach out via the form below and we will confirm availability in your region.
Get in touch
Whether you are exploring informally or ready to discuss a formal partnership, start here. We will follow up within one business day.