Dementia caregiver resources

Your residents call their families all day. Most of those calls go to voicemail.

By KindredMind

April 2026

Your residents call their families all day.Most of those calls go to voicemail.

KindredMind gives each resident a dedicated number that answers in their family caregiver's voice, with patience, warmth, and everything their family told us they need to hear. Families choose the voice: a loved one's own voice, or a warm assistant voice that still knows their world. Every call answered. Every family informed. Zero burden on your staff.

Request a Partnership Call

No installation. No changes to your phone system. Families set it up themselves.

Smaller residences can sign up directly using the program below.

Multi-location operators, regional chains, and larger institutional partners: let's talk. For residences with more than approximately 100 beds across one location, or operators with multiple locations, a custom program with terms reflecting your scale is the right starting point.

Contact hello@kindredmind.care

What Experts Say

"Rather than positioning technology as a replacement for human connection, the platform is designed to reduce caregiver stress while still honoring the emotional needs of the person living with dementia."

Jeanette Yates

Caregiver Advocate & Care Tech Guide, featured in AARP

Reviewed KindredMind on the Care Tech Guide's Trusted Care Technology framework

Ease of Use

Privacy & Transparency

Caregiver Experience

As Featured In

Alzheimer's Speakswith Lori La BeyNorth America's longest-running dementia podcast

The Caregivers' Living Roomby Donna ThomsonInternational caregiver author and advocate

DementiaMapTrusted dementia caregiver resource directory

The Self Caregiverby Jeanette YatesTrusted care technology resource for family caregivers

Dementia Decodedwith Jennifer FinkCaregiving strategy for dementia family caregivers

AgeTech JournalTechnology solutions for aging and caregiving

See it in action

Recognized by Dementia Advocates

Recognized by Dementia Advocates

"I like this concept a lot. I think it makes a lot of sense." Hear Lori say it at 30:15
Lori La Bey Founder of Alzheimer's Speaks. Co-founder of Dementia Map and Conscious Caregiving with L & L. Radio Host, Author, Keynoter & Trainer. Recognized by Oprah, Maria Shriver, Sharecare, AARP MN.

An interview with Lori La Bey, Alzheimer's Speaks · Watch on YouTube

The Voice

Hear the call your loved one would get.

A real, unscripted conversation

Press play, or just read along. This is a full two-way call in a caregiver's voice, with the companion running the same calm, steady, patient manner it uses for every family. Not a script. Not a recording read aloud. The conversation the way your loved one would actually live it.

Companion

Hi, mom. It's so good to hear from you. How are you feeling today?

Caller

I am feeling very good today. Thank you. When are you coming to see me?

Companion

I am coming today at 5PM after dinner. I cannot wait to see you.

Caller

And how are the kids?

A consenting volunteer, not a real call with a loved one. We never store call audio, not for marketing, not for training. You get a written summary; the voice itself is gone the moment the call ends.

This call runs about two minutes because that is the target set for it. You choose that length, it's optional, or leave it at our default settings.

The companion sounds calmer here than Kirstin does in the samples below, and that’s on purpose. The samples below are the raw voice itself, the match. What your loved one actually hears is that same voice running through the companion, which shapes every call to be calm, unhurried, and steady: a gentle pace, one thought at a time, the patience to wait rather than finish a sentence. Same voice, shaped for the call your loved one makes. You control the pace and the length. See the 25 standards

And yes, it sounds like you.

The same line, as your voice deepens. Day one gives you your Initial Voice, already recognizably you. A few short sessions later it settles into the Refined Voice your loved one hears every day, shown here beside Kirstin's real voice.

Day one · Initial Voice

No credit card to hear it.

Settled · Refined Voice, what her mom hears

Included with your plan.

For comparison, Kirstin's real voice

Kirstin Thomas, KindredMind co-founder, beside the voice her own mom hears every day. It keeps getting closer the more you add.

Not every family wants to record their own voice. That is completely fine.

Families can choose a warm assistant voice that still knows their loved one's world: their routines, their stories, the reassurances that help. The knowledge base is the same. For families hesitant about the voice-recording step, this is a natural starting point, and many residents respond just as well to a consistent, caring voice they hear every time they call.

KindredMind also reaches out, with gentle check-in calls and reminders on a schedule the family sets. For your facility, this means proactive contact during the hours when resident anxiety tends to peak, reducing the distress that generates the most disruptive calls to your staff.

The numbers behind what your staff absorbs every shift.

20 to 40

calls per shift from the average memory care resident

Common

Separation anxiety is a widely recognized feature of dementia. When a familiar caregiver is out of reach, many people with dementia feel lost and unsettled, which is often what drives the repeated calls.

Alzheimer Society of Canada; published dementia care guidance.

0

existing approaches that respond to the anxiety, not just the call

3 to 5 min

average staff time lost per unanswered-call incident

What your staff absorbs every shift

What your staff absorbs every shift

Your care workers are trained to provide hands-on care. But a significant portion of every shift is spent managing the emotional fallout from unanswered family calls: redirecting distressed residents, fielding questions from families who could not reach their loved one, and absorbing the secondary stress that comes from watching someone they care about spiral into anxiety.

The resident is not distressed because something is wrong. They are distressed because the person who means safety to them did not answer. That is not a care failure. It is a communication gap. And it compounds: one unanswered call leads to two more, then four, then a resident who cannot settle for the rest of the morning.

KindredMind closes that gap at the source. The family caregiver's voice answers the call. The resident hears the voice that means safety. The call receives a familiar-voice response. Your staff can focus on the care only they can give.

Many families whose loved ones are in residential care are also working through the experience of a dementia parent calling to come home from a facility. Understanding the emotional reality on both sides of that call shapes how KindredMind handles each conversation.

For PSWs, CNAs, and memory care aides interested in referring families as individuals rather than through a facility partnership, we also have a program for people working in dementia care facilities who want to support the families they serve.

How it works for your facility

How it works, for your facility

Each enrolled resident receives a dedicated KindredMind number. When they call, they hear their family member's voice. Your staff are not involved in setup, calls, or ongoing management. The entire system operates between the family and KindredMind.

01

Families set it up. You don't.

Each family completes their own KindredMind onboarding: voice recording, history, and intake, directly with us. No IT work. No facility infrastructure changes. No staff training required.

02

Your residents get a dedicated number.

Each enrolled resident receives a personal KindredMind number, which the family shares with them however they choose. When they call that number, they hear their family member's voice. Available 24 hours a day, including nights and weekends.

03

Your team sees the difference.

Enrolled residents make fewer distressed escalations. Families report feeling more connected. Your staff spend less time on emotional redirection and more time on hands-on care. You receive a facility summary report if you choose to participate as a formal partner.

Two ways to partner

Two ways to partner

Referral Partnership

Best for facilities that want to make KindredMind available to families without formal commitment.

Your facility receives a co-branded family resource card to place in welcome packages and common areas
Your care workers can join the Advocate Program individually and earn referral income
No facility-level agreement, no cost, no commitment

Submit the inquiry form below and we will send your co-branded resource materials within 48 hours.

Formal Partnership

Formal Facility Partnership

Best for facilities that want to formally integrate KindredMind into their family engagement program.

Facility-branded onboarding materials for new resident families
Monthly facility-level summary report (aggregate, anonymized: call volume patterns, resident engagement, family satisfaction signal)
Staff advocate program coordinated at the facility level
Recognition in KindredMind's partner directory (post-launch)
Direct partnership contact and priority support

Submit the inquiry form below. We will schedule a 30-minute call to learn about your residents and families before proposing anything.

* Formal partnership terms are provided in writing before any commitment. No fees to facilities. KindredMind's revenue comes from family subscriptions only.

The clinical basis

The clinical basis

Based on peer-reviewed dementia care research, Alzheimer Society of Canada guidelines, and UCSF Memory and Aging Center published guidance.

Separation anxiety in dementia is well-documented. Residents experiencing it are not confused: they are responding appropriately to a real need, the reassurance of a familiar presence. The correct clinical response, per Validation Therapy and Alzheimer Society of Canada guidelines, is warmth, patience, and the sound of a familiar voice.

Simulated Presence Therapy, providing comfort through recordings of a loved one's voice, has been studied since the 1990s as an evidence-based response to dementia separation anxiety. KindredMind advances that framework: rather than a static recording, the resident receives a responsive presence in their caregiver's voice, shaped by everything the family knows about them.

For facilities, this means a clinically grounded approach that complements your existing person-centered care model. Not a workaround, not a gimmick, but a tool built on the same therapeutic foundation your staff are already trained in.

Alzheimer Society of Canada · UCSF Memory and Aging Center · peer-reviewed dementia caregiving research · 2024 RCT: PubMed 38646703

Why we built this

Why we built this

0:54

Kirstin Thomas built KindredMind for her mom Sharon, who lives with mixed dementia (vascular and frontotemporal lobe, amplified by a stroke) in a memory care home in Ontario. Watch Kirstin's 54-second story to understand the family-side experience your residents and their families are navigating every day.

→ Request a partnership call

"She just needed to hear my voice. I built this so she always does, even when I can't get to the phone."
Kirstin Thomas, co-founder of KindredMind

Common questions from facility administrators

Common questions from facility administrators

Does this require any changes to our facility's phone system or IT infrastructure?

No. KindredMind assigns each resident a standard 10-digit phone number that families share with their loved one directly. There is no integration with your facility's phone system, no hardware, and no IT involvement required.

How does consent work for the caregiver's voice?

It is the family caregiver's own voice, provided and authorized by them, never the resident's. And families who would rather not use a recorded voice at all can choose the assistant voice instead, a warm companion voice that needs no recording. The family caregiver completes KindredMind's consent and onboarding process independently. Facilities are not involved in consent or setup.

Does participation require a facility-level agreement?

Not for a Referral Partnership. If you are interested in a Formal Facility Partnership, we provide a simple written terms document before anything is formalized. No fees. No commitment until you are ready.

What data does KindredMind collect, and what does the facility receive?

KindredMind collects conversation data between residents and their KindredMind number to generate family-facing summaries. All call transcripts are encrypted with AES-256 before being stored and automatically deleted after 90 days. Caller phone numbers are also encrypted at rest. We never collect a resident's full legal name or date of birth; only their preferred name and personal context. Facilities receive only aggregate, anonymized summary data if they opt into the Formal Partnership reporting feature. No individual conversation content is shared with facilities.

Is KindredMind appropriate for all dementia stages?

KindredMind works best for residents in mild-to-moderate stages who still initiate calls independently. Families who enroll complete an intake form that helps KindredMind calibrate responses appropriately. We work with families to assess fit before they commit.

Our facility is in the United States or outside Canada. Can we still partner?

Yes. The program is open to facilities in Canada, the United States, and internationally. Reach out via the form below and we will confirm availability in your region.

Get in touch

Get in touch

Whether you are exploring informally or ready to discuss a formal partnership, start here. We will follow up within one business day.

Select your partnership interest Referral Partnership (co-branded materials, no commitment) Formal Facility Partnership (integration, reporting, staff program) Just exploring, send me information

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Partner with KindredMind · No fees to facilities · Families set it up themselves