Refund Policy

Our 30-Day Money-Back Guarantee

Every paid plan includes a 30-day money-back guarantee. If KindredMind is not right for your family, we return your first payment in full, including tax, any time in your first 30 days.

No questions required. No explanation needed. No hoops to jump through.

We ask only one thing: tell us honestly what did not work, if you are willing. Not because we will withhold your refund if you do not - we will not - but because understanding what went wrong helps us build a better product for the next family.

What the guarantee covers

30-day money-back guarantee on your first payment.

The guarantee period begins on the date your first payment is processed.

What the guarantee does not cover

Subsequent monthly renewal payments are not eligible for a refund once processed.

If you forget to cancel before your renewal date, contact us as soon as possible through the contact form. We handle renewal refund requests on a case-by-case basis and will always try to find a fair resolution - particularly if the renewal processed within the last 48 hours and you have not used the service in the new billing period.

The guarantee does not apply to accounts that have been suspended or terminated for violation of our Terms of Service.

Cancellation

You can cancel your KindredMind subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged for the following month and you will retain full access to KindredMind until the end of the period you have already paid for.

Cancelling your subscription does not automatically delete your data. Your voice model, knowledge base, and call history remain in your account and can be reactivated if you return. If you would like your data deleted at the time of cancellation, you can do this from your account settings or contact us through the contact form.

How refunds are processed

Refunds are returned to the original payment method used at the time of purchase. We process refund requests within 3 business days of receiving them. Depending on your bank or card issuer, the refund may take an additional 5 to 10 business days to appear on your statement.

KindredMind payments are processed by Stripe. Refunds are issued through Stripe directly to your original payment method. We do not issue refunds by cheque, bank transfer, or any method other than the original payment method.

If your original payment method is no longer available - for example, a cancelled card - please let us know through the contact form and we will work with you to find an appropriate resolution.

Subscription changes and downgrades

If you upgrade from one plan to another mid-month, you will be charged the prorated difference for the remainder of the billing period. If you downgrade mid-month, the change takes effect at your next renewal date and no partial refund is issued for the current period.

Exceptional circumstances

We are a small team who built this product for a real reason and we approach every refund request with that in mind. If you are experiencing an exceptional circumstance - a bereavement, a sudden change in your loved one's care situation, or anything else that makes your situation genuinely unusual - please tell us through the contact form. We will always try to do the right thing.

How to request a refund

Within your first 30 days, you can request a refund directly from your account settings. Open Settings, scroll to the Billing section, and click the 30-day refund link. Your subscription will be cancelled immediately and your payment will be returned to your original payment method within 5 to 10 business days.

If your account has closed or you cannot access your settings, contact us through the contact form at kindredmind.care/contact and we will process your refund manually within three business days.

Contact

For refund or cancellation questions, open Settings in your account or use the contact form at kindredmind.care/contact.

Go to contact form