About 8 minutes to hear your own voice. Then use it free for 14 days, no credit card.

When a person with dementia calls, they are not just making a phone call. They are reaching for something familiar. They are trying to anchor themselves against the confusion and fear that lives inside the disease.

Families try many things to manage this: taking the phone away, blocking calls during quiet hours, letting calls go to voicemail, not answering. Every one of those approaches treats the symptom, the call volume. None of them address the cause, the separation anxiety that drives the calls.

KindredMind addresses the cause. It answers every call in your voice, with the warmth and knowledge that only you have, so your loved one always reaches the person they need, so you get relief without stepping away.

KindredMind can also reach out first, with scheduled check-in calls and gentle reminders, in your own voice or the assistant voice.

Here is what KindredMind is all about.

How Setup Works

1. 1

   One Conversation With Sarah

   One conversation covers everything. Sarah walks you through your loved one, their history, their family, their daily routine, the questions they always ask. As you talk, she captures your voice. When you are done, your knowledge base is built and your Initial Voice is ready to preview. About 8 minutes, no script.

   This is where you tell KindredMind that they always ask about your children by name. That they worry they are a burden. That they calm down when you mention Sunday dinner. KindredMind uses all of it, every call. Only your voice is ever recorded, never your loved one's.

   Rather not use your own voice? Choose the assistant voice instead and skip the recording. It is a warm, consistent companion voice that still knows your loved one's world.

2. 2

   Connect Your Loved One's Phone

   KindredMind provisions a dedicated Canadian phone number for your account. Save it in your loved one's phone under your name and contact photo, or ask care facility staff to update their speed dial. Your real number stays private. They dial what looks like you, and KindredMind picks up.

   No new hardware. No ported numbers. No disruption to their existing phone. The change is seamless for them, which is exactly the point.
3. 3

   Use It Free for 14 Days

   Your companion goes live the moment setup is complete. No credit card. If you do nothing at day 14, it simply stops. If you decide to keep it, you choose a plan then.

   Most families know within the first few days. The calls get shorter, calmer, with a clearer close. Day 14 comes around and the answer is usually obvious.
4. 4

   Choose Your Plan, Or Don't

   If you decide to keep going, plans start at $129 USD ($179 CAD) a month. Every plan includes your Refined Voice.

   Essential: $179 CAD ($129 USD)/month, 300 minutes. Standard: $249 CAD ($179 USD)/month, 450 minutes, includes monthly insights. Complete: $329 CAD ($239 USD)/month, 600 minutes. Care Circle: $449 CAD ($319 USD)/month, 750 minutes pooled, up to four caregivers. Most families use 80 to 120 minutes per month.
5. 5

   Deepen to Your Refined Voice, If You Want

   Your Initial Voice keeps working on any plan. Nothing more to record is required. Add more of your voice and it builds into your Refined Voice at thirty minutes total. The difference is real: more natural phrasing, more warmth, fewer moments that sound like a recording.

   Each session with Sarah runs about seven minutes. You can schedule them any time from the Voice tab in your dashboard. The companion keeps answering calls throughout, improving with each session you complete.
6. +

   Reaching Out (Optional)

   From your dashboard you can turn on check-in calls or gentle reminders, pick the days, times, and voice, and switch it off any time. It is off until you choose to use it.

   Check-in calls go out in your own voice or the assistant voice, on the schedule you set. Reminders can be a short call or a text, for medication, meals, a visit, or anything else on the routine. Your spending guard covers outbound calls the same way it covers inbound ones.

Set it up once.
They always reach you.

It starts with an 8-minute voice session with Sarah, our setup specialist. No scripts, no prompts, just talking. That's enough to hear your Initial Voice free. With a plan, your Refined Voice keeps building until it's fully you, the voice your loved one comes to know.

1

Set up KindredMind

Train your voice and teach KindredMind your loved one's routines, the people they love, the words that calm them. Choose what you share. Privacy first. Hear your Initial Voice free in about 8 minutes. Your Refined Voice is included with every plan.

2

Choose when KindredMind answers

You stay in control. KindredMind picks up the calls you can't, when you're at work, with your kids, or finally asleep.

3

Be where you are

When you're stretched thin, KindredMind answers in your voice. Your loved one gets the one voice that calms them, and you get support that helps you keep showing up.

4

Choose how they reach you

Your loved one reaches your voice in whatever way suits them best. Their own phone, a landline, or a tablet. Same setup either way.

However they're most comfortable,
they reach your voice.

Whichever fits your loved one, the setup is the same. You choose the option below, and they always hear your voice.

A

On their own cell phone

We issue a dedicated KindredMind number during setup. Save it in their phone under your name. When they call and you can't pick up, they reach your voice companion instead.

B

On a landline or big-button phone

Any landline works. All it needs is one memory button programmed with your KindredMind number. They press it, pick up the handset, and hear your voice. No touchscreen. No passwords.

C

On their tablet

KindredMind opens right from their home screen, like any app. One tap and they're hearing your voice. It installs straight from the browser, no app store needed.

KindredMind does not replace you. It fills the space between your visits and the calls you cannot always reach, so that when you are there, you are fully there.

What Happens During a Call or Check-in

When your loved one dials, KindredMind answers within the first two rings. Your voice says something like: "Hi Mom, it's me. I'm so glad you called." From that moment, KindredMind takes over, but it is not ad-libbing. It is working from everything you told it.

KindredMind is built on established dementia-care communication: validation therapy, gentle redirection, and warmth-first responses, the same framework described in our approach to dementia phone care. It does not argue. It does not correct. It does not say "you already asked me that." It meets your loved one exactly where they are.

If your loved one mentions something distressing, confusion about a death, fear about where they are, acute agitation, KindredMind flags it. You get an alert right away. You decide when to call back.

Calls can now also begin from KindredMind. You can schedule a warm check-in or a gentle reminder about medication, a meal, or an upcoming visit, delivered in your own voice or the assistant voice, on the days and times you choose. The same warmth-first, no-correction approach applies to every outbound call exactly as it does to every call that comes in.

What KindredMind Does Not Do

It helps to be specific about the limits, because the limits matter.

KindredMind is not a replacement for you. It is a buffer. It handles the calls you cannot take, so that when you do show up, in person or on the phone, you are present instead of depleted. Your relationship with your loved one is yours. KindredMind protects the energy you bring to it.

KindredMind does not handle medical emergencies. If your loved one says something that sounds urgent or distressing, KindredMind encourages them to press their call bell or speak to staff, and alerts you. It is not a medical or monitoring device. It does not make promises about calling doctors or arranging care. It redirects warmly and logs the event.

KindredMind does not pretend to be physically present. It speaks as you, on the phone, and operates within the natural limits of a phone call. It will not tell your loved one you are on your way when you are not, or give false timelines about visits. It speaks truthfully about what it can and cannot promise.

For outbound calls, KindredMind will not call at odd hours, will not ring repeatedly if your loved one does not pick up, and will never tell them you are on your way when you are not. Quiet hours are always respected, and reaching out stays off until you choose to turn it on.

Every call is made possible by you: your voice, your knowledge, your decision to set this up on behalf of someone you love. KindredMind operates within a family-authorization framework: the same framework that governs every other care decision made for a person who lives with dementia. We've written in full about the ethics and consent framework behind KindredMind. Read our ethics position →

What to Expect in the First Week

Most families notice a pattern shift within the first three to five days. The first calls after go-live are often longer as your loved one adjusts to the slightly new dynamic. By the end of the week, the calls typically normalize: shorter, calmer, with a clearer close.

Some families are surprised by how quickly their parent accepts the system. Dementia affects short-term memory more than pattern recognition, your loved one may not consciously process how often they called, but they will feel the emotional effect of every answered call. That consistent reassurance accumulates. The anxiety baseline comes down.

Some families find that certain knowledge gaps emerge quickly, questions the system does not yet have a good answer for. The dashboard makes it easy to update the knowledge base between calls. The system gets better the more you tell it.

Frequently Asked Questions

Not sure KindredMind is right for your situation? We've written an honest clinical comparison of every alternative families consider, including taking the phone away, call blocking, voicemail, and medication.

Read: What Families Try Before KindredMind →

Further Reading

If you want to understand why dementia patients call so often, and what is actually happening in the brain when they do, we have written about it in depth: Why They Keep Calling: Dementia and Separation Anxiety.

For the research behind KindredMind's conversational design, including how validation therapy principles are built into every call, see Our Approach to Dementia Phone Care.

And if you have questions about how we keep your loved one's data private and what safeguards are in place during every call, see How We Protect Them.