About 20 minutes to build your knowledge base and Initial Voice. Then choose your plan to unlock your Refined Voice.

When a person with dementia calls, they are not just making a phone call. They are reaching for something familiar. They are trying to anchor themselves against the confusion and fear that lives inside the disease.

Families try many things to manage this: taking the phone away, blocking calls during quiet hours, letting calls go to voicemail, not answering. Every one of those approaches treats the symptom, the call volume. None of them address the cause, the separation anxiety that drives the calls.

KindredMind addresses the cause. It answers every call in your voice, with the warmth and knowledge that only you have, so your loved one always reaches the person they need, and you get your life back.

Here is exactly how it works.

How Setup Works

1. 1

   Share What Matters About Your Loved One

   The intake walks you through nine sections: who they are as a person, their family history, their life story, their daily routine, their health context, the questions they always ask, and anything else you want KindredMind to know. You fill this in once, update it when things change, and it powers every conversation.

   This is where you tell KindredMind that they always ask about your children by name. That they worry they are a burden. That they calm down when you mention Sunday dinner. That they do not like to be reminded they are in a care facility. KindredMind uses all of it, every call.
2. 2

   Record Your Initial Voice

   Together with the knowledge base, this takes about 20 minutes. Our setup specialist Sarah guides you through a short interview session: warm phrases, reassurances, the kinds of things you actually say when you call your mom. After Session 1 your Initial Voice is ready and the companion can go live.

   Only your voice is ever recorded, never your loved one's. A quiet room and a consistent microphone matter more than total minutes. Your Initial Voice is a real, working voice from day one. It gets progressively more natural as you add sessions.
3. 3

   Choose Your Plan

   Once your knowledge base and Initial Voice are complete, you choose the plan that fits your family. All plans include a 30-day money-back guarantee. You are never charged before this step.

   Individual plans start at $179/month CAD for 300 call minutes. The Care Circle plan is $449/month CAD and supports up to four caregivers, each with their own voice and dedicated number, with 750 call minutes pooled across the circle. Most families use 80 to 120 minutes per month.
4. 4

   Deepen to Your Refined Voice

   Sessions 2 and 3 with Sarah bring your voice to the Refined Voice tier at thirty minutes total. The difference is real: more natural phrasing, more warmth, fewer moments that sound like a recording. Additional sessions from the Voice tab in your dashboard take you further, to True Voice at sixty minutes and Signature Voice at ninety.

   Each session with Sarah runs about seven minutes. You can schedule them any time after plan selection. The companion keeps answering calls throughout, improving with each session you complete.
5. 5

   Connect Your Loved One's Phone

   KindredMind provisions a dedicated Canadian phone number for your account. Save it in your loved one's phone under your name and contact photo, or ask care facility staff to update their speed dial. Your real number stays private. They dial what looks like you, and KindredMind picks up.

   No new hardware. No ported numbers. No disruption to their existing phone. The change is seamless for them, which is exactly the point.

KindredMind does not replace you. It fills the space between your visits and the calls you cannot always reach, so that when you are there, you are fully there.

What Happens During a Call

When your loved one dials, KindredMind answers within the first two rings. your voice says something like: "Hi Mom, it's me. I'm so glad you called." From that moment, KindredMind takes over, but it is not ad-libbing. It is working from everything you told it.

KindredMind is powered by a purpose-selected large language model, one of the most capable conversational AI systems available, configured specifically for dementia care. It is trained on dementia care communication principles: validation therapy, gentle redirection, warmth-first responses, the same framework described in our approach to dementia phone care. It does not argue. It does not correct. It does not say "you already asked me that." It meets your loved one exactly where they are.

If your loved one mentions something distressing, confusion about a death, fear about where they are, acute agitation, KindredMind flags it. You get an alert right away. You decide when to call back.

What KindredMind Does Not Do

It helps to be specific about the limits, because the limits matter.

KindredMind is not a replacement for you. It is a buffer. It handles the calls you cannot take, so that when you do show up, in person or on the phone, you are present instead of depleted. Your relationship with your loved one is yours. KindredMind protects the energy you bring to it.

KindredMind does not handle medical emergencies. If your loved one expresses something that sounds like a physical emergency, the system is designed to prompt them to press their call bell and speak to staff. It does not make promises about calling doctors or arranging care. It redirects warmly and logs the event.

KindredMind does not pretend to be physically present. It speaks as you, on the phone, and operates within the natural limits of a phone call. It will not tell your loved one you are on your way when you are not, or give false timelines about visits. It speaks truthfully about what it can and cannot promise.

Every call is made possible by you: your voice, your knowledge, your decision to set this up on behalf of someone you love. KindredMind operates within a family-authorization framework: the same framework that governs every other care decision made for a person who lives with dementia. We've written in full about the ethics and consent framework behind KindredMind. Read our ethics position →

What to Expect in the First Week

Most families notice a pattern shift within the first three to five days. The first calls after go-live are often longer as your loved one adjusts to the slightly new dynamic. By the end of the week, the calls typically normalize: shorter, calmer, with a clearer close.

Some families are surprised by how quickly their parent accepts the system. Dementia affects short-term memory more than pattern recognition, your loved one may not consciously process that they have called thirty times, but they will feel the emotional effect of thirty answered calls. That consistent reassurance accumulates. The anxiety baseline comes down.

Some families find that certain knowledge gaps emerge quickly, questions the system does not yet have a good answer for. The dashboard makes it easy to update the knowledge base between calls. The system gets better the more you tell it.

Frequently Asked Questions

Not sure KindredMind is right for your situation? We've written an honest clinical comparison of every alternative families consider, including taking the phone away, call blocking, voicemail, and medication.

Read: What Families Try Before KindredMind →

Further Reading

If you want to understand why dementia patients call so often, and what is actually happening in the brain when they do, we have written about it in depth: Why They Keep Calling: Dementia and Separation Anxiety.

For the research behind KindredMind's conversational design, including how validation therapy principles are built into every call, see Our Approach to Dementia Phone Care.

And if you have questions about how we keep your loved one's data private and what safeguards are in place during every call, see How We Protect Them.