Privacy & Safety
The person on the other end of that call is someone's whole world. We treat them that way.
KindredMind is designed around privacy, human oversight, clear limits, and respect for the person using the service. A family may configure an account, but that practical role is not automatically the same as voice-owner consent, the interacting person’s willingness, or formal substitute decision-making authority.
Our safeguards support thoughtful family decisions; they do not declare that one arrangement is right for every person.
Data minimization
Families do not need to share medical records, diagnoses, or unnecessary sensitive details. We do not ask for a loved one’s full legal name or date of birth. Share only the context needed for the chosen support, review who can access it, and remove it when it is no longer needed.
Consent, participation, and authority
There are several separate questions when KindredMind is introduced:
- Account authorization: who creates and manages the account and settings.
- Voice-owner consent: the person whose voice is used should provide appropriately documented consent for that use.
- User willingness and assent: the person interacting with the system should be involved to the extent appropriate to their abilities, preferences, and circumstances.
- Substitute decision-making: where assistance is actually required, use an appropriately authorized decision-maker where applicable for that specific decision.
A dementia diagnosis does not automatically establish incapacity. Ability can vary between people, by decision, and over time. A spouse, adult child, caregiver, or account holder does not automatically have legal authority to make every decision for another adult. This page does not make legal determinations; when authority is uncertain, seek advice appropriate to the relevant jurisdiction.
KindredMind can be configured by a family member or caregiver. That account role does not erase the interacting person’s preferences. Explain the service in an accessible way, invite questions, observe willingness, and pause or stop if the person does not want to continue.
Transparency and AI identity
Early memory and dementia conversations work in different ways. We explain these differences to the family caregiver before setup. See how the companion answers.
The family caregiver agrees to how the companion answers. Your loved one's wishes and willingness, and any permission required by law, still matter. See how the companion answers.
How each companion answers 'Who are you?'
| Companion | What it says |
|---|---|
| Early memory | Every chat starts with its name and who set it up. It says your loved one can end the chat any time. If asked, it says it is a KindredMind voice companion. This applies to Voice and Presence (Face). |
| Dementia Friendly | It gives its own name. It never says it is a family member or a real person. It gives no automatic AI reminder. If asked who it is, it does not say yes or no. It answers warmly, uses your loved one's name or a happy memory, and keeps talking. |
| Dementia Familiar | It uses a family member's own voice or face, with that person's permission. It never says "I'm not really her" or "I'm AI." It never says "Yes, it's me" or "I'm real." If asked who it is, it does not say yes or no. It answers warmly, uses your loved one's name or a happy memory, and keeps talking. It never argues or corrects. |
If asked to visit, Voice says, "I'm here on the phone with you." Presence (Face) says, "I'm here on the screen with you." It never promises to come over.
The family caregiver is told all of this before setup and agrees to it. Your loved one's wishes and willingness, and any permission required by law, still matter.
Voice setup and family context
We keep your voice recordings so we can build your voice and make it better over time. We delete them when you delete your voice or your account. Real conversations are not used to train models. If the voice owner does not want to record, a friendly voice may be available.
The account holder adds the family-provided context used for supported conversation. The voice owner, account holder, and user can be different people. Consent for one role should not be treated as consent for all roles.
Privacy, encryption, and deletion
KindredMind collects account information, family-provided context, voice-model source recordings, and information generated by supported calls. Sensitive data is encrypted at rest with AES-256; data in transit uses TLS 1.3; and voice presence files are stored in encrypted object storage with restricted access.
- Call transcripts are encrypted and kept for 90 days, with a choice of anywhere from 1 to 365 days.
- Family conversations and intake information are not used to train AI models.
- Families can export available data from account settings and request deletion.
- The voice model can be deleted from the dashboard and is permanently removed within thirty days of a request.
Safety and human oversight
Configured alerts and post-call summaries can help a caregiver review supported calls, but KindredMind is not a medical monitoring device, emergency service, or guarantee that every concern will be detected. Keep a human route for urgent help. Do not rely on the system for diagnosis, emergency response, or a decision that requires professional judgment.
The service should not promise that a caregiver is on the way when they are not, and it should not replace visits, human calls, clinicians, staff, or emergency services. Review whether the product remains wanted and appropriate for this individual.
Your control and exit
The account holder can configure supported call handling, review available summaries and transcripts, and turn the service off. Agree in advance who maintains settings, who can access records, and how the person using the system can ask for a pause. A request to stop is a valid outcome.
Frequently asked questions
Does KindredMind store my loved one’s voice recordings?
No. KindredMind stores and uses the voice owner’s recordings only for the agreed voice-model purpose; it does not store the loved one’s call audio. We keep your voice recordings so we can build your voice and make it better over time. We delete them when you delete your voice or your account. Call transcripts are encrypted and kept for 90 days, with a choice of anywhere from 1 to 365 days.
Does KindredMind train AI on my family’s conversations?
No. KindredMind does not use your conversations, your loved one’s words, voice recordings, or intake information to train AI models. Vendor agreements prohibit training on customer data.
How is KindredMind data encrypted?
Sensitive data is encrypted at rest using AES-256, data in transit uses TLS 1.3, and voice presence files are stored in encrypted object storage with restricted access.
Is KindredMind PIPEDA compliant?
KindredMind is built in Canada and describes its data practices in the context of PIPEDA and other applicable privacy requirements. This page is not a legal determination for a particular organization or use.
What happens to my data if I cancel KindredMind?
You can export available account information before closing. The voice model can be deleted from the dashboard and is permanently removed within thirty days of a deletion request; transcripts follow the stated retention and deletion process.
Further reading
For the broader ethics framework, read Is AI ethical in dementia care?. For practical technology evaluation, read How to Evaluate Dementia Care Technology.
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