KindredMind answers repetitive calls from a parent with dementia in the caregiver's own voice, 24 hours a day, grounded in simulated presence therapy and Alzheimer Society of Canada guidelines. If you have a question not answered here, reach us directly →
Why does my mom with dementia keep calling me all day?
Repetitive calling is caused by separation anxiety, a well-documented symptom of dementia. Your mom isn't calling to be difficult. Something triggers a moment of fear or loneliness, and the only relief her brain knows is to hear your voice. Because dementia impairs short-term memory, she forgets she called five minutes ago, the anxiety resets, and the call comes again. The calls are love expressed the only way her brain can manage right now.
How many calls per day from a parent with dementia is normal?
There is no single normal, it depends on the stage and type of dementia, anxiety levels, and daily routine. Many caregivers report 10 to 40 calls per day. In later stages, calls can come every few minutes. Each call reflects an emotional need, not a choice, which is why simply not answering creates guilt without solving the underlying anxiety.
Should I take the phone away from my parent with dementia?
Taking the phone away is one of the hardest decisions dementia families face. The phone is often your loved one's last thread of independence and their primary connection to you. Most care professionals recommend against removing it entirely, as the loss can increase anxiety and distress. The goal is finding a way to make every call feel answered, so they keep their phone, their independence, and you keep your peace of mind.
Is it ethical to use AI to answer calls from a parent with dementia?
Dementia care professionals are trained to never correct a patient's reality, therapeutic validation and person-centered care both prioritize comfort over literal truth. Simulated presence therapy, which uses familiar voices to comfort people with dementia, has been studied in memory care since the 1990s. KindredMind is set up entirely by the family, requires explicit recorded consent from the caregiver, and can be turned off instantly. It provides comfort and warmth through the voice your loved one trusts most. That is not a deception. That is care.
What is simulated presence therapy?
Simulated presence therapy (SPT) is a non-pharmacological approach used in dementia care since the 1990s. It involves playing personalized recordings of a familiar family voice to a person with dementia when they are anxious or distressed. The familiar voice provides comfort and reduces separation anxiety without medication. A Cochrane systematic review identified SPT as a recognized approach and studied it in controlled trials. KindredMind goes further, where research used static recordings, KindredMind responds, adapts, and truly knows your loved one.
Is the approach behind KindredMind clinically proven?
KindredMind is built on the principles of simulated presence therapy, a therapeutic approach explored in dementia care for over three decades. A Cochrane systematic review identified SPT as a recognized non-pharmacological approach and studied it in controlled trials, though the evidence base is still developing. KindredMind goes further than what that research studied: where studies used static recordings, KindredMind responds, adapts, and knows your loved one personally. The science supports the foundation. What we've built goes further.
Is my loved one's dignity protected?
Absolutely. KindredMind never challenges, corrects, or confuses the person calling. Every response is grounded in validation, meeting your loved one where they are emotionally, exactly as recommended by Alzheimer Society of Canada communication guidelines.
What is KindredMind?
KindredMind is an voice companionship service for families navigating dementia. It answers calls from a loved one with dementia in the caregiver's voice, using a personalized knowledge base the caregiver builds. Every call follows the Alzheimer Society of Canada's published communication guidelines for dementia and draws on the principles of simulated presence therapy and validation therapy. It is designed for mild to moderate dementia where the person still initiates phone calls independently.
How is KindredMind different from voicemail or a call-blocking app?
Voicemail and call-blocking apps reduce the number of calls that reach the caregiver but do not address the neurological cause of repetitive calling, dementia separation anxiety. When a person with dementia cannot reach a familiar voice, the anxiety remains unresolved and typically escalates. KindredMind directly addresses the cause: every call is answered warmly in the caregiver's voice, the anxiety resolves naturally, and the call ends with comfort. The caregiver receives a summary rather than carrying the guilt of an unanswered call.
What stage of dementia is KindredMind designed for?
KindredMind works best for mild to moderate dementia, where the person still initiates phone calls independently. This is the stage most associated with repetitive calling behaviour driven by dementia separation anxiety. If a loved one is in a later stage and no longer uses the phone independently, KindredMind is not the right tool. Our 30-day money-back guarantee gives you time to see if KindredMind is the right fit.
Can KindredMind replace a caregiver?
No. KindredMind is designed to handle the calls a caregiver cannot always answer, when they are in a meeting, driving, or sleeping. It does not replace physical presence, human connection, or the caregiver's relationship with their loved one. Most families who use KindredMind continue to call and ing home?" "I'm scared." It responds with warmth and familiarity in the caregiver's own voice.
Does it actually sound like me, or does it sound like a robot?
KindredMind builds your voice presed primarily to emotional familiarity rather than technical perfection, typically experience the voice as genuinely theirs. Because phone calls naturally compress audio, subtle imperfections disappear completely on a call.
How is the voice presence built and how does it deepen over time?
Your Initial Voice is ready after your first short interview session with our setup specialist Sarah, recognisable as you from day one. After two more onboarding sessions, your companion deepens into the Refined Voice at thirty minutes. From the dashboard, more interview sessions take it to the True Voice at sixty minutes and the Signature Voice at ninety minutes. Real conversations between the companion and your loved one are never used to train the companion. Included in every plan.
What happens if there is a medical emergency during a call?
KindredMind is designed to recognize signs of distress and alert you immediately. You receive a real-time notification so you can call back right away. The AI is trained to encourage your loved one to use their call button or speak to staff if they are at a care facility, and to reassure them that you are on your way. You are always informed.
What happens if KindredMind's servers go down during a call?
Every account includes an Emergency Failsafe that automatically kicks in if our AI or servers ever become unreachable. When that happens, incoming calls are forwarded directly to your real phone number using our carrier-level fallback, before any call is ever missed. The failsafe is active by default for all accounts that have a real number saved, and can be toggled on or off from the dashboard at any time.
What exactly do you store, and for how long?
We store the minimum necessary to make KindredMind work. We never ask for your loved one's full legal name or date of birth, only their preferred name and the personal context needed for warm, natural conversations. The only voice audio we ever process for training is yours, captured during your short interview sessions with our setup specialist Sarah. Those recordings are used to build your private voice companion and then automatically deleted within 24 hours of your companion being ready. Real conversations between the companion and your loved one are never used to train any model. Call transcripts are encrypted with AES-256 before they are stored and automatically deleted after 90 days. Your phone number and caller IDs are also encrypted at rest. Your family's private conversations never train our models.
How much does KindredMind cost?
KindredMind plans start at $179 CAD per month for the Essential plan. The Standard plan is $249 CAD per month and includes monthly insights. The Complete plan is $329 CAD per month. The Family Care Circle plan is $449 CAD per month for up to four caregivers, each with their own voice and dedicated phone number. All plans are billed month-to-month with a 30-day money-back guarantee.
How does the voice deepen across plans?
Every plan starts with the Initial Voice, built from three short interview sessions during onboarding. Standard, Complete, and Care Circle include the Refined Voice at thirty minutes total — no extra cost. To deepen further, optional extensions are available: $49 USD for the True Voice at sixty minutes total, and $49 USD again for the Signature Voice at ninety minutes total. Each extension adds more of your voice and more of your stories.
Is there a long-term contract?
No. KindredMind runs on a flexible monthly subscription with no long-term commitment. You can cancel anytime.
Can I really cancel anytime, or is there a catch?
No contracts, no cancellation fees, no catch. Cancel anytime from your dashboard. Your knowledge base and conversation history can be exported before you go. Your voice is permanently removed from our voice provider's servers when your account closes. It does not outlive your subscription. New families also receive a 30-day money-back guarantee on their first month, no questions asked.
How long does setup take?
Most families are up and running within one day. The process includes a complimentary onboarding call, a short voice recording session, and phone configuration.
Is KindredMind available outside Ontario?
Yes. KindredMind is available to dementia families across Canada and the United States. It works with any phone number and does not require proximity to a physical location.
Is KindredMind available worldwide?
Yes. KindredMind is available to families worldwide. It is built in Canada and operates under PIPEDA (Canada's federal privacy law) and equivalent international privacy standards. Plans start at $179 CAD or $129 USD per month.